Shipping policy

Order processing typically takes 1-2 weeks depending on demand levels and product shortages.

You will always receive an email once your order has shipped as well as a tracking number

Changes To Orders

Once an order is placed, we cannot add, remove, or change any items/addresses in the order.

Incorrect Addresses

In the event that a delivery address is submitted incorrectly when an order is placed, Lost Lighting assumes no responsibility and cannot ship out a replacement package or refund these orders.

If you realize that you submitted an incorrect address at the time of your order, please send us a message through our Contact page to notify us immediately. We can only correct the address if the order has not been shipped out yet.

Lost or Stolen Packages

We assume no responsibility for lost or stolen packages and cannot ship out any replacement packages or refund these orders.

 

INTERNATIONAL SHIPPING DISCLAIMER

Duties and Taxes

  • When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
  • Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.
  • Lost Lighting does not have any responsibility for these additional charges that may apply.
  • The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the USA), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.
  • If a product is seized and destroyed by the customs, or returned to the USA, we will NOT be responsible for the losses, product, or shipping refunds. It is the buyer’s responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to Lost Lighting.

Delivery Timing

If you require products delivered by a certain date, please send us a message through our Contact page to verify the details. Lost Lighting does not guarantee at any time a certain delivery date or time frame for delivery outside of the USA for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance and we will arrange it for you.

Shipping Terms

  • Lost Lighting is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.
  • Lost Lighting cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.
  • Lost Lighting is not responsible for mis-delivery errors via carrier, or incorrect shipping information.