Refund policy

30-Day Return Policy

Here at Lost Lighting, we are committed to ensuring your satisfaction with every purchase. If you have received a defective product or it is not as described on our website, we offer a 30-day return policy on eligible products. Please review the following guidelines and instructions to initiate a return:

Eligibility Criteria:

  1. The product must be returned within 30 days from the date of purchase.
  2. The product must be in its original, unused, and undamaged condition. All props must be in salable condition, meaning no scuffs or scratches.
  3. All original packaging, accessories, and accompanying materials must be included.
  4. Proof of purchase, such as the original receipt or order confirmation, is required.
  5. Personalized or custom-made products may not be eligible for return unless there is a manufacturing defect or damage during transit.

Return Process:

  1. Contact our Customer Support Team within 30 days of your purchase to initiate the return process. You can reach us through the Contact form on our website, or by emailing us at contactlostlighting@gmail.com.
  2. Provide your order number, the reason for return, and any relevant details about the condition of the product.
  3. Our Customer Support Team will guide you through the return process and provide you with detailed instructions on how to proceed.

Packaging and Shipping:

  1. Carefully package the product to prevent any damage during transit. Use the original packaging if available, or use packaging that provides adequate protection. We are not responsible for merchandise that was lost or damaged during shipping to us.
  2. Choose a reputable shipping carrier with tracking and insurance options to ensure safe delivery. The cost of return shipping is the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.

Inspection and Refund:

  1. Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria.
  2. If the product passes the inspection, we will initiate the refund process using the original payment method. Refund processing times may vary depending on your bank or credit card issuer.

Exclusions:

  1. Shipping and handling charges are non-refundable.
  2. Products damaged due to misuse, neglect, water damage, or intentional damage are not eligible for return.

Contact Us:

If you have any questions about our return policy or need assistance with the return process, please feel free to contact our Customer Support Team at contactlostlighting@gmail.com.

 

Updated: 8/8/2023